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Play Defense: How and Why to Document Performance Consistently

The main purpose of documenting employee performance is to help your employee improve. The second purpose is to protect your business in the event of a lawsuit. Documenting performance can’t prevent you from being sued, but it can help you defend against a discrimination or unemployment compensation claim.

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National Customer Service Week at MBA

National Customer Service Week is the first week in October. At MBA, it’s a year-long celebration. Here at MBA we are always focused on customer service because we are a service company. This week is an opportunity to underscore our commitment to our customers. The statistics clearly illustrate the importance of emphasizing quality customer service. According to an American Express survey, 59% of Americans will try a new company for a better client service experience. MBA stands head and shoulders above our competitors in the PEO industry when it comes to customer loyalty. That is because we believe that every interaction we have with our clients is an opportunity to win them over again. We care about our clients’ success and share in every victory, large or small. At MBA, customer service is an attitude, not a department. Everyone in our organization plays a vital role in serving our clients and making the “MBA Difference.” Excellent customer service begins with company ...

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On the Road Again: How to Pay for Travel Time

“The principles which apply in determining whether or not time spent in travel is working time depend upon the kind of travel involved.” (§ 785.33)  There are six main scenarios where travel time issues arise:

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EEOC New Harassment Training – Just Play Nice

The EEOC is now offering two new, customizable civility trainings that will be conducted by the EEOC Training Institute staff. The EEOC recognizes that this type of training is critical, but only one piece of the equation. Supervisors and employees need the skills to promote a civil workplace culture,but they also must be committed to implementing a respectful work environment.

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Creating and Maintaining Safe Workplaces – Safety Culture

Safety isn’t glamorous, but it affects the bottom line for businesses of all sizes.  So let’s make it interesting and keep it in the forefront of your workforces’ minds. A safety culture enables your business to keep your costs low, minimize injuries and conserve your resources so that you can focus on the parts of running your business that you enjoy.

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